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Customer Service
Please Note: All Customer Service Inquires, Career Opportunity Information, Event Information, Mailing Information etc, should be made directly through the contact information listed above.
Our goal at is to provide you with the widest selection of high quality and durable Sterling Silver Jewelry at extremely affordable prices.
The Ultimate Customer Experience
We believe in the ultimate customer experience and we want you to be completely satisfied with your silver jewelry purchase. Since our inception in 2003 we have had thousands of satisfied customers who then felt comfortable enough to refer others to us. We want you to have that same comfort and satisfaction and we look forward to serving you for years to come.
Exchange Policy
If you are not completely satisfied with your purchase we offer a 10 day exchange (only) from date of receipt. All returned jewelry must be in new condition and not show any signs of damage or wear. Exchange (only) credit is for the full price of the jewelry minus shipping, handling and gift wrapping fees. will not accept any jewelry where it is determined to have been damaged or worn.
Jewelry Exchange Instructions
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Please contact us by email or phone to start the jewelry exchange (only) process. Please include name, purchase date, jewelry SKU number and reason for exchange.
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Repack your jewelry in the original packaging material and include proof of purchase and all shipping paperwork.
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Ship the package prepaid by UPS, Fedex or USPS. All jewelry will be inspected upon receipt. Once jewelry is accepted for exchange, LucidoJewelryDirect.com will provide you with a jewelry exchange credit code for the full amount of purchase minus shipping, handling and any gift wrapping fees.
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